We Hired a car through Rentalcars.com and was given Easirent.com as the supplier. We paid everything asked for before we landed in Luton. We were taken to a car storage park some miles from the airport which seemed strange but looking back it worked in their favor. We were then told that we had to purchase from them a different type of insurance if we wanted the car. This insurance was twice as much as quoted by the broker when making the booking. So now we had 2 insurance polices running at the same time covering the same car... Is this not against the law or something... We have also been charged twice for the "One way fee" The £30 of fuel was more like £20... (How many people bring back a car with an empty tank) Reading what other people have wrote, we are not alone and so may people have lost out due to this company.... I feel it will be a long uphill battle to receive any refund from them. If you have a choice... pick another company...