The customer service at easirent was disgusting. There were many things I was not told about prior to booking and/or prior to paying for additional items. It felt like I was being conned by easirent and I will never use them again and would advise my worst enemy to not use them. Initially I advised the customer service agent that I had insurance already but he quoted £10 for additional insurance and because I could not reach my bank at that time I agreed but then was told it was £20 when I was about to pay (I.e. £10 a day). I agreed to it and paid but then I did reach my bank and was told regardless of whether there was basic coverage from easirent I would be covered. I then asked for a refund but after I refunded I was told there would need to be £12.50 kept back because some sort of basic coverage was required. I was not told about this prior to getting the insurance or asking for the refund. I decided to keep the coverage I originally paid for but then was advised there was a 5% surcharge due to my Amex card which I was not told about initially (therefore paid £21). On picking up the car I was told the petrol in the tank would be quarter to quarter which I was not told about prior to booking or picking up the car (the Expedia confirmation said full to full). This is ridiculous and I have not come across this with any car rental company anywhere in the world. When I did eventually pick up the keys I was then advised that any chip would cost me £185 plus vat even if they are minor chips in the paintwork, etc. It is sometimes inevitable to get these when driving on the motorway. In the end I told the customer service agent I did not want the car anymore even though I had paid the original £27 and extra £21 for the added insurance (which I did not need). I did not feel at all comfortable with using the rental car and preferred to regard the £48 as just money I had lost than continue with the rental and risk incurring other unforeseen charges. The feeling I got was that I was being conned out of additional money and I had zero trust in anything I was showed. Afterwards I simply booked a car with one of their competitors nearby and paid for that even though I already had a car with easirent. It felt like it was all a big scam!! Absolutely disgraceful rental experience and they even refused to refund anything as I think they themselves know this is the only revenue they will get. I am sure they will eventually just fold and restart under a different name like other scams. I cannot believe a respectable company like Expedia have a vendor like easirent.