Zero stars Prepaid for car rental with insurance. I was charged for insurance again at the counter. The total was like renting the car twice. The employee took a while to process and then another 45 minutes to obtain the car. Stains on the interior and scratches the exterior. My daughter stated she saw something moving under the seat the day we picked up the vehicle. I found out it was baby roaches. I already returned the vehicle and they still have a hold on my card until 8/26. This experience was a nightmare I would not wish on anyone. Calling customer service is pointless. When asking for a supervisor the customer service representative will disconnect the call. This website would not let me upload the photos.