Jose. That customer service representative is what made me happy about Easirent. At first. He worked with me extremely well, gave me a car above and beyond any kind of car I would've even dreamed of asking for, broke down the options for payment so I could know clearly and decide which way to go. Wonderful individual, if you go to Easirent in Fort Lauderdale, ask for Jose! I have nothing but great things to say about him, and a couple of guys who helped me with my car when I picked it up and when I dropped it off. However, I was a bit scared after some woman in front of me in line and her father were complaining about a $600 charge to their card they weren't supposed to have. It made me start reading the reviews and scared me more. And sure enough, they tried to hit me with a fine for almost a $100 for Florida Turnpike toll frees that amounted to $5.00. I should've made them eat that cost for such egregious behavior, but I sent them a money order for the toll fees and fixed the situation with my bank. Easirent better not try to harass me with me giving my email for this review!