If there were no stars I would choose that rating!!! First of all you need to take 2 buses to reach them because they are not at the Rental cars site at DFW, TX. Then we had to wait 3 hours because they were swamped, only 2 people working very slowly and had no cars available..... When we finally got the car, they informed us that we needed to give them proof of insurance or pay for their insurance. Nobody told us this so we had to fork out $300 and more on top of the rental cost. It was a nightmare and very expensive. People were cancelling their rental but we prepaid so we were stuck. NEVER AGAIN.