Trip to PHX, AZ 12/3; RUINED my short 2-day business trip, Easirent killed my entire 1st day. It took almost 3-hrs to get to the rental loc then to actually GET a car! Had to take the airtrain, then carry luggage across, down an elevator to wait 30-mins for a shuttle to drive 15-mins to the rental loc! Then find NO ONE at the counter 3 people waiting an hour already?! Finally a girl comes out, doesn't greet/address the people waiting, or check them in...I had to produce actual insurance coverage- luckily I was able to access or what??! Then telling me they dont have cars bc many get stolen into Mexico! I was outraged at the long wait and no care from reps.. then finally get the car - and the process AGAIN extended...checking off info like I was buying the car! finally got the car, got to hotel, but had to cancel a business dinner! not enough time. Then checkout- (returned perfectly!), which was promised 'would be fast"- waited, waited, the rep finally came to check it in -taking so much time- she asked if I got their insurance? I said no- used AMEX coverage, she then claimed 'there was a crack in the dashboard'-(LIE!!!) I argued the false statement took photos, looked like a white dot- I would not have commented that when I check over before leaving with the car as 'damage' it was a miniscule chip on the exterior of the glass you cant even see. NO LINE stemming from it- it was NOT a crack. We argued I took more photos, video to prove the perfect condition I brought back the car and had to catch my flight. Company doesn't care about customers, charges low to lure in then makes false claims to try to scam money. Awful experience! Wasted precious travel time