RUN!!!! Worst shuttle service. WORST CUSTOMER SERVICE!!!! They scam you on fees. Bully the elderly into paying for insurance they don't need. The three women working at the newish Phoenix Az spot are the worst representation of helpful customer service EVER. There was a poor woman from Italy desperately trying to get her car, manage her family, there is nowhere to sit, and communicate with women that only want to talk to each other and BLAST Videos. There is a sign up log when you walk in but you wouldn't know it because there is nothing to indicate it and no one there will tell you. So you can stand in line as long as you want, and with 2 people helping you, the third left in the middle of a line of people stating "That was my last car", you wont be helped because...you didn't sign the LOG. THEN...there is nowhere to indicate where to stand outside to wait for the Shuttle so when he arrived he pulled 45 feet further forward and YELLED out the door "WELL, if you are going to all stand where I need to park you DESERVE to walk to get on the bus" DIRECT QUOTE I have been renting cars for years...this is the WORST I have ever seen. They need to go back to Miami. That is where this branch flooded in from and imported many of its workers because no one here wanted to work for them, and they wont pay Airport fees so they cannot be onsite. The shuttle drivers own words RUN...JUST RUN