I gave them one star only because I couldn't give them zero. First of all (more of an fyi) Easirent is a company who’s Phoenix airport pickup is actually outside of the airport. You have to walk to the visitor parking lot and wait for a shuttle. The shuttle then takes you to an off-site office. There is another company that does this as well, but the difference is that they have 3 shuttles come in the time that it takes Easirent to send one. When we arrived at the rental place we were with 3 other families. We were informed that they only had 1 car available. We were informed that they had “40 cars that were supposed to be returned” but that were still out. They claimed that they had no idea when a car would be available. After waiting 30-45 minutes they were able to find a car for us to use. Prior to obtaining the car, we had to pay what was explained to us as a “holding fee”. Due to the craziness of the experience and the extensive amount of time we had spent just getting the car we admittedly did not pay as close attention as we should have to what we were signing. A few weeks after returning the car I kept checking to see if the amount had been refunded to our credit card and it hadn’t. Upon further investigation what we had signed and paid for was actually additional insurance. This was insurance that we didn’t need (as we had already purchased additional insurance, plus we had our own coverage) and wouldn’t have agreed to had we understood and paid attention to what we were signing. I attempted to explain the situation and receive at least a partial refund, but they refused. Why didn’t they have it in their system that we had already purchased additional insurance? Or did they know and they had us purchase more anyway. And they never asked for proof of our personal car insurance. While we were renting the car we realized that the registration in the glovebox did not match the license plates that were on the car. The registration was for different plate numbers on Florida plates. The plates on the car were Texas plates. As soon as I realized this I called the Phoenix office. The first thing the woman recommended was for us to come back to the rental office. I informed her that we were over 2 hours away and that we were not going to waste time and money on a mistake that they had made. I informed her that they needed to bring someone to us and bring the correct registration. The woman stated that I would need to speak with a manager. She told me that I should leave a message, explaining the situation and that someone would call me THAT DAY to resolve the issue. I never heard from anyone. I will NEVER use this company again and would highly recommend that you don’t either.