If I could award them zero stars I would. DO NOT DEAL WITH THIS COMPANY. I booked online and paid extra to have zero excess on my car rental. When I came to collect the car they tried to aggressively sell me additional insurance stating that theirs was better. I refused. They then demanded and took a deposit of £1,250 which they assured me they would refund immediately when I returned the car the following day. I returned the car on 28th Jan17 and today is 23rd Feb17 and I still have not had my deposit returned. They have lied to me countess times stating that the refund has been made, they have also stated the same to my card company who has now launched an investigation and done a chargeback. Initially I was told that the delay was caused because they booked the £1,250 as a 'sale' and not a 'deposit' whatever that is supposed to mean. Rude, ignorant, uninterested staff. This is a ploy to unlawfully sit on your deposit to earn interest. No apology whatsoever just 'not my problem' approach. Disgusted.