This company has failed to provide a satisfactory rental service, I've had unauthorised charges made to my card, customer services have been very slow and have avoided questions. I arrived to find the branch closed at 20:50 despite my booking for 21:00 being accepted and the branch advertising they were open until 22:00 (this was even confirmed with a phone call to the branch). I was then charged more to collect a lower spec car than I ordered the following day. It's taken over a month and they've still only refunded me the taxi fare and unauthorised charges they made to my card. They've done nothing about compensation for wasted time or refunding me for the extra charge for picking the car up the following day due to their offices shutting early. Customer services have ignored emails for over a week on some occasions and even when I have phoned and been promised a reply the following day they have failed to do this. The branch staff seemed very dismayed at how awful the company as a whole were so I get the feeling it's well known within the company that their processes are dreadfully below par.