I have rented with easirent at least 5 times in the past year or so from two of their London airport branches The ONLY reason I have gone back in the past is because they are cheap. Their service is awful and every time you rent they will find a way to bully you into paying more. Upon arriving at the Glasgow High Street branch the gentlemen behind the desk started the usual process by trying to get me to add an additional driver. I had to point out that the person with me didnt have a license for him to stop. I provided my licence and proof of address. Same license and proof of address type document I have used all other 5 times I rented from them. I was told he had to call customer service as my license is in my maiden name and proof address is in my married name. The gentlemen then informed me after his call I was unable to rent from them. As I could steal the car.... I pointed out that this has never been a problem. Not any of the other 5 times have I ever been questioned. His response was he was doing his job. After going back and forward the gentlemen told me (with a huge smirk on his face) he would give me the car for £230.00 versus the £39.91 I paid online. At this point I decided I to walk out. I appreciate terms and conditions are in place for a reason however if you are prepare to "bend" the rules for for money - then you are being dishonest! I called customer service after I left, spoke to a lady that wasn't very friendly who pointed out to me that even if I did pay more I couldn't have the car. So I would be really interested to know what is the actual policy? And do the rental agents get commission if they manage to bully more money out of you. I jumped online and reserved another car with Sixt. Their location is very convenient right by Glasgow City Central. Within 30mins of making my new booking I was driving out of Sixt car park. I paid £67 and I got a much nicer car then what I have previously rented with easirent. The gentlemen that helped me at Sixt was also extremely helpful and made us feel welcome in their office. Sixt has gained a regular customer!