I wished I had researched reviews before renting with this company. Very easy one-step booking process on website. But the rental process turned out to be a true disaster. It took me 1.5 hours to collect the car from Manchester airport. 30 minutes to wait for van pickup at the train terminal. On arrival, the staff there were extremely rude to all customers and basically yelled at all of us, including the non-English-speaking tourists that just got off the plane. It took me 30 minutes standing in line to get served. The amount of paperwork (including two recent proofs of address and some sort of licencing check) was extraordinary. I was given a car that had a big dent on the side - people would ask me what happened, which was quite embarrancing. The outside was clean but the inside was not cleaned at all with rubbish strewn across the car floor. On return it was the same terrible attitude with staff yelling at customers and at the phone. Again a long wait - 20 minutes to be served. There was a 1cm scratch on the plastic hubcap of the wheels, which all major companies would count as normal wear and tear. I was charged £410 pounds for it - it would have cost 30 pounds to buy a brand new one in the shop. As I was in a hurry to catch a plane, I paid and jumped on the van. These guys are rude blood suckers. I have rented cars in more than 10 countries and have never encountered anything quite like it. An extremely unpleasant and expensive experience. Be ware...