Avoid at all costs This is by far the worst case of 'you've agreed to our t&c's so we can do whatever the hell we like' I have ever experienced. I booked a car with them through a third party website, which I use all the time and I have grown to trust. I foolishly assumed that there was some kind of minimum requirement for the companies they list. How wrong I was. Firstly, they advertised as being based at Heathrow. What is not clear (I'm sure it's there somewhere in the small print but it's far from apparent) is that they are a bus ride from the terminal and you may have to wait half an hour to get the bus, then be told you need to show a booking in order to avoid paying for said bus (again, I'm sure it's in their t&c's somewhere, but I sure as hell didn't know), then miss the bus as a result of not being able to get online quickly, then wait another half hour, then finally take the bus to a hotel a considerable distance away. When you get to their office (a dingy backroom in a hotel) the fun continues. I had just got off a 13 hour flight and wanted to get to my b&b nice and quickly but was waiting for a good half hour in that freezing office before it was my turn to speak to someone. This is where it went to a new level. I hire cars all the time and am very used to the way insurance usually works. I take the basic cover and don't opt to cover the excess; I'll take my chances. Why? Because the extra cover is so damn expensive. With Easirent, the insurance cost per day was way more than what I was paying for the rental so I definitely didn't want to pay for it. I'd already booked through rentalcars.com and opted not to take the insurance. I was told that if I didn't take the insurance I would have to pay a deposit. That seemed fair enough but unfortunately my debit cards were not good enough for Easirent. They needed a credit card (it says so in their t&c's, of course it does). I mean everyone has credit cards, right? What sort of person doesn't have a credit card? What sort of person just assumes that you can pay with a dirty, filthy DEBIT card and doesn't follow the link from the third party site to the obscure, lengthy terms and conditions to check the specific forms of payment that are acceptable. Well, me. I don't have any credit cards at the moment. I'm sorry. But I really need that car and I can't go back to the airport now because it's a long way away and I'm cold and tired and I think the last bus has gone anyway. Sorry, sir, it's in the t&c's. So I ended up paying for ridiculously priced insurance. They were very happy to let me pay for that with my debit card. I was going to write a review after this experience but didn't get round to it then over a month later I noticed an unexpected transaction on said debit card from.... guess who. It was £55. A £55 admin fee for forwarding a parking ticket to me. So this rental has ended up costing me more than all my other rentals for the year put together. This company operate very differently from all the other car hire companies I have dealt with. I wish I'd read others' reviews before checking the box!