Below you can read my complaint Dear Sr./Madam, I am writing regard a poor experience that I had last night when I returned my car to your garage. First of all, there was a mistake with Expedia and I don’t know where it is your fault or their. I have booked the car online under the driver name, however I read that the driver were suppose to give a credit card details. The driver didn’t have a credit card, so I called Expedia to change the driver – that was myself who has the credit card, they told me as long as I was in the car with the driver there was no need to change the driver’s name. Yesterday, I went to pick up the car with the driver and your people said that they couldn’t do it, so we had to book under car and we spent £75.91 on top of those £20 that we paid with Expedia. I will check who was wrong between you too! Secondly, when we brought the car back, a person from the staff claimed that there was a scratch on the car body. I insisted that it was already there and he checked on his computer and he found out that actually that scratch was already there. As he couldn’t find anything else, he said that at the front wheel there was a small scrape, which it was no true – see the picture attached. He kept saying that the car has not been parked in a safe place. I can show you the picture where car was parked and it was a secure place and I can get the recording from the car park. I am just writing to let you know that I have called my bank to cancel this payment, as it is ridiculous paying £250 for something that I haven’t done and as it shows the picture is not there. Obviously, this was the first and the last time that I use your company, as I don’t trust you anymore.