Why did I not see this site before booking with easiride? I can only agree with what has already been said, they were so unprofessional it was unreal. The shuttle bus only runs every 50 minutes. Once we got there we had to wait while staff tried to muddle through, all 3 customers in front of us had some sort of issue. When we finally got served they tried to give us a lower spec car,( because they had given the car booked for us to the people in front of us who also came from the same town as us ) After 2 hours waiting we placed our stuff in the boot while we checked the car, (silly us we left the boot up and surprise surprise there was scratches on the boot that were not recorded) ok our mistake our responsibility but when returning it took 4 guys to sort out the paperwork so 55 minutes later missed the connecting shuttle bus back to Gatwick. Summing up AVOID AT ALL COST - pay a bit extra as Easirent Gatwick are a shower of Cowboys