I would like to let you know of what a terrible, awful, thieving company you are. I rented a car through Fox Car Rental. I was not told by them that it would actually be Easirent who would be the company I would get the car from. When I called for the shuttle, I couldn't hear the agent on the phone (and I clearly was not from the UK to know what he was talking about with regards to landmarks around the airport). He told me where to meet the shuttle (either in this car park, or that car park as the hotel had 2 different car parks, but never had an exact location as to where to get the shuttle). I had to ask THREE different parking attendants where a shuttle might pick me up telling them I rented through Fox, they had never heard of Fox. An UNMARKED white van pulls in and the attendants ask him where I should go. Turns out the unmarked van was for me. AN UNMARKED VAN was their shuttle! And at this point I still had no clue it was Easirent. and the driver had also no clue what Fox was. He asked if I was from the US and if I rented a car, I said yes, he said he was picking me up. I get to the HOTEL that had a desk inside (UNMARKED AGAIN, seems Easirent doesn't know how to put up signs for customers). The agent inside took my passport, license and international license (good thing I got one). I started to take out the car rental insurance policy I had as well. He scribbles a few things on a small piece of scrap paper and told me I needed to but a 30,000GBP deposit on a credit card incase there was an incident (do people have that much credit on their cards? really?) I told him I had coverage for more than that already and started to hand him my paperwork, he refused to take it and wrote down more stuff I didn't understand stating I had to put down a deposit for any damages. I HAD COVERAGE FOR THE FULL AMOUNT OF THE VEHICLE ALREADY!! At this point it was an hour after we had landed and I had been awake for 21 hours. I don't know what I was exactly charges for but after the conversion I was charged $569 ($400 MORE than what my reservation was for). If the insurance coverage was supposed to be a deposit, I want a refund for the extra $400 I was charged... I STILL don't even know the name of that desk agent, but I was there for over 2 hours! Fighting over the insurance and then waited for over 30 minutes for the car! The car was still wet from being washed. It was cracked in the rear and the passenger mirror and the front bumper and the wheel alloy was also scraped. I have NEVER seen a rental car in such terrible scape! Even the gentleman who went through the inspection with me said it looked like it had been in a war. Who would rent that sort of car!!?? This is now 2 hours after I arrived at the hotel for my rental making me MISS my appointment at 10am. I returned my car after several days of arguing with customer service about the insurance charges and how I already had insurance and I wasn't told anything about it when I booked online. I was told that to see insurance terms I had to go to this website, click here then click here then click here. It's not exactly some place a customer can easily find it. And why would I need to when my online booking said I could waive the coverage? The requirements are not as clearly displayed as your company thinks it is. Now, fast forward 2 weeks after I returned the vehicle.... I receive an email that there was a charge from the Transport Department for the Dart. I was aware there may be a toll on one of the roads, and I was right, it is a 2.50GBP fee. I have no problem paying that fee as I was expecting it. HOWEVER, your company doesn't check daily to see if your customers have been charged anything on roads from the Transport Department, so the company charges my card the LATE FEE!! After the exchange I have been charged almost $75 because YOUR company is too lazy to do a daily check for road fees and tolls your customers may incur. What is wrong with this company!??! I should not be paying YOUR late fees! So now, I have been charges $472 more than I had agreed on! I have contested these charges with my bank. I agreed to pay $158 for the car and I agree to pay the Transport Department fee of $3.25. this is the worst company. A total Bait and Switch. Lure me in with a great deal online but because you are located away from the airport I can't just walk over to the next car rental company and use them. I was forced to pay for coverage (that I already had) and instead of speaking to me first about the charges 2 weeks after I returned the car you charged me for late fees that YOUR company should be responsible for. I have posted negative reviews anywhere and everywhere I can find a place to post a negative review, on all the pictures on the Birmingham Facebook page, Trip Advisor, Trust Pilot (and if I find other places I will post negative reviews there as well) You are liars and thieves. I want a refund in the amount of 365GBP ($472USD) Receiving a refund is the only way I will change my reviews and it's also the right thing for the company to do.