This was by far the least professional car rental company I have ever dealt with. I booked the car on Obitz.com and when I arrived at my scheduled pickup time, the line was out the door. We waited nearly 3 hours to finally get a car that was far smaller than the one we reserved. In addition to this, there were up-charges and hidden fees everywhere. All told, we paid 5x what Orbitz.com said the cost would be. This includes a 95£ deposit for gas that was only partially refunded. Once we finally got on the road we got a flat tire only to find that the spare was flat as well and needed to be replaced. Due to this, my 5 member family was stranded for the night on a country road late in the evening. It took over 24 hours to get this fixed and back on the road. What a nightmare! Others may report a good experience with this company, but if you choose to rent from them you will likely be very disappointed.