The worst rental company ever. The experience is like a hell. Completely agreed with other one star reviews here. We have experienced the same from hidden charges, being forced to buy their expensive CDW insurance, being asked to present a letter from my credit company if I want to use my card to cover this stupid CDW, being forced to leave deposit up to 1250 pounds. Worst of all, when we returned the car, they spotted a few tiny scratch at one wheel cover and claimed it's a damage. They charged 250 pounds for those almost unnoticeable scratches. I have rented cars internationally for many times, such kind of things never happened. This is a real bad company. Their business model seems to be: lure the customers with low price, then set up traps for you to fall in and eventually charge you much higher than regular car rental. This is the worst rental company I ever experienced all over the world during my over 20 years driving experience. Such kind of scam-based company should not exist. A completely shameless business.