If you are reading this review the chances are you have already rented a car from Easirent and are checking to see if anyone else shared your terrible experience. Unfortunately your are not alone and disregarding the fake 5 star reviews on here, the bad reviews show the majority of people experience very similar issues of unexpected costs and aggressive staff. Hopefully you haven;t rented a car yet and you have the opportunity to avoid this terrible outfit. It started when our flight was delayed and we were late to pick up our car, we were told that they can only hold a car for so long and had to release it leaving us with a bill as unfortunately there was nothing available even remotely close to what we had reserved. Whilst I appreciate this is policy, the fact they expected us to believe that in the 2 hours we were late someone had ordered and collected the only car in our category from a field 15mins from Belfast airport - it appeared this was a tactic to charge more as apposed to an actual problem. When we pointed out the number of similar cars in the car park we were conveniently told that it was a shared car park with another rental firm. We argued as best we could but we were told that we had to either: agree to pay double what we were expecting or be returned to the airport - in addition we had to make a decision immediately as a large group of new customers were en route and it would take 1h30 to process us. We reluctantly accepted the charge. When checking out the car we looked round the vehicle and pointed out a couple of chips, we were told not to worry about them as it was wear and tear and that they 'do not even check the cars when they come in'. Considering our experience so far this is when the alarm bells should have gone off. We signed the form and off we went. Upon returning the car the next day the manager personally checked out the car and immediately went to the back of the car where he pointed out 3/4 scratches that were invisible from more that 50cm, I'd like to think he has amazing eye sight over anything more sinister. As a result we would have to pay £150 as per their damage claim. We explained our experience checking out the car and we were told that person should not have even been checking out the car but it was our responsibility to check thoroughly. We pointed out at least 5 other similar scratch but were told they were 'brush marks', apparently £150 was sufficient this time. Trying to argue the point this is where the 'jobs worth' manager descriptions in the other negative reviews struck a chord. I've been back and forward with customer services and their T&Cs are tight and there is nothing I can do. However there is a difference between legal and ethical. You hear of stories like this in Thailand but to have an experience like this in the UK in 2017 is unbelievable. Hopefully people avoid this company and they forced to either change their business model to focus on customer service instead of charging exorbitant fees or go out of business. Happy with either of these outcomes.