Stay away from Easirent - they're really not so easy at all - you get what you pay for Booked via Expedia. Upon arrival at Machester, Piccadilly branch with my dog I was told that dogs were not allowed in the car I had booked. This was not stated in the reservation details nor was it mentioned in the terms and conditions. Not ideal when the car had been booked to be picked up at 17h00 when most car rental companies close... Expedia said that when the rental details did not mention whether Easirent accepted or didn't accept dogs then they could not be held responsible. How lame is that?? So Expedia didn't even agree to pay the cost difference between my Easirent booked car at 47 pounds and the car I ended up having to get as a walk up customer at Avis round the corner 135 pounds. According to Easirent they did not allow dogs so that they could guarantee allergen-free cars. How ridiculous! Unless they have onboard CCTV or their own Easirent drivers they can't guarantee that their cars are dog or allergen-free! If I had just rented the car then stuck my dog in it all would have been fine and the next renter would have an Easirent car that had had a dog in it even though Easirent somehow like to think they GUARANTEE that their cars are dog allergen-free. In short, Easirent really doesn't make it easy to rent from them. I suppose the other thought is that you get what you pay for - cheap = problems. I'd suggest staying away from Easirent. _____ Update: Following my review elsewhere, they responded "we encourage you to contact our Customer Services Department so that we can find a resolution for you." so I called them. They admitted that their staff had made a mistake and had been wrong to tell me that dogs were not allowed in their cars. They apparently ARE allowed you just have to get the car valeted... Their compensation was 10% off a future booking. I told them that 10% off would not cover the 80 pounds their mistake cost me nor the 1.5 hours they made me waste trying to find another rental car company. I told them that 10% off a future booking doesn't pay my mortgage...They could do no better than that. How lame! Stay well away because their client service is as useless and incompetent as their client facing branch staff.