This started when they would not accept my driving licence as proof of address! despite it being a legal requirement to have the current address on your licence. Then they would not accept my details from the hotel in which they are positioned as proof of address. Then they wanted me to email them a copy of 2 utility bills from different companies. 3 problems: we use the same company for both gas and electricity, we are in the middle of a switch, one company account closed and the other no bill yet - plus the public computer which they insisted that I use could not email web pages and could not print. Their in house address checking service closed 30 minutes before the booked start time so I consider that they should not accept bookings after that closure. Finally, they took a photo of the address page of the closed account. Then they took £95 deposit for fuel (over twice what the car can hold) and took £1250 when I wouldn't pay their exorbitant insurance fee, AVOID THEM AT CARDIFF AIRPORT