Easirent ..... I have never in my life complained about a company before but unfortunately I have to comment on the poor service I received. I picked a car up from Luton airport and had to wait over an hour for the car even though there were no other customers. (I was travelling alone with a 6 month old baby so this is a difficulty I didn't need) the car hadn't even been washed. The car was given to me without the staff walking me round to check for any damage etc. I was returning the car to Stanstead where the car hire is not sign posted and therefore not easy to find. The staff were very laid back, I am not sure they realise people have flights to catch!! The staff apparently found an air bubble on one of the car tyres, I don't know which as they didn't offer to show me therefore I never saw said 'air bubble' I explained that the vehicle hadn't been involved in any impact/collision while I had it and was told that air bubbles can just appear even when the car is parked on a driveway as this was for the majority of the week I had it (i don't believe this to be true from my car driving experience). I am a very experienced driver driving over 120,000 miles a year and I am very certain that this didn't happen whilst i had the car. I was told I would have to pay £200 for a new tyre (rather expensive for a Ford Focus tyre?) by this point I had been waiting around for so long that if I didn't just pay I would have missed the flight. After what seemed like forever someone decided they would drive the bus to drop us off at the airport, none of your staff offered to help me load anything into the bus even though I had a baby, a pram, a suitcase and a huge hold-all. When we arrived at the airport the driver opened the boot so fast that my pram fell out ..... if there is any damage I will obviously be getting back in touch. Due to the slow nature of your staff and the issues with the air bubble that I have never seen I had to run through the airport to get my flight, I only just made it. I hire cars all the time normally with Hertz or Enterprise who are so much more professional, helpful and on the ball than your staff. I will never hire a car again with your company. I believe you should look into refunding me the cost of the tyre but I imagine my words will fall on deaf ears. I found it quite interesting that out of the 3 other people on the bus to the airport 2 were also very upset about your service .... therefore 75% of the customers in the bus were unhappy - surely this isn't anything to be proud of. I am sorry but I also believe I was given the car with the air bubble on the tyre therefore you endangered the life of myself and my 6 month old baby ... this unfortunately in my opinion is unforgivable.