After paying through the nose in insurance and rental fees with this company before I even left the shabby office in the countryside, I knew I had made a mistake going with Easi rent. The first sign was after making my booking I didn't receive a confirmation email to check my booking. Upon arriving in Belfast I (luckily) remembered the name I had booked with and gave them a call to understand where I was to meet them. We were taken 3 miles outside of the airport to pick up the car post a lengthy wait to get sorted with them taking my details of which they should have already had. The car cost 280 for 5 days. On my last day the called me claiming I had only booked the car until 10AM despite my flight being at 9.30PM and despite the fact I had paid upfront for 5 whole days (at the time of calling it was 4 and a half days). When I called mark at customer services he spoke to me in a very unprofessional manner telling me that I ''should listen to him and stop rambling on''. I was appalled at his lack of social skills and threatening manner over the phone and I will never be returning to this money grabbing dodgy rental company again. I ended up paying for an additional day of 78 pounds despite having paid for 5 days previously. This could have easily been avoided had they have explained the check out times properly upon pick up and sent a confirmation email.