At best incompetent, at worst fraudulent. Easirent are very cheap, but I think they only manage this by making a series of charges which are verging on dishonesty. I have rented from Easirent in Edinburgh three times and had the following issues: 1. Every time, I've picked up the car after dark and there has been pre-existing damage (scratched alloys all 3 times) not recorded on the checkout sheet. The first time they tried to charge me... so thereafter I check the car extremely carefully before leaving and again in the morning. The third time they tried to charge me because it was after 10am the next day when I phoned to report the damage (I'd arrived at my destination after 1am). I suspect they may charge everyone that rents cars for these scratches, repeatedly, and never repair them. 2. On 3rd occasion, car wasn't ready for pickup when it should have been. I agreed to take it with 1/2 a tank of fuel (this was marked on the checkout sheet) & returned it with the same (and took a photo). I was promised my fuel deposit would be returned. Only on checking my credit card statement was it apparent they had charged me £52, completely incorrectly & without notification. I'm still arguing to get this returned. 3. They demand additional documentation when you turn up to pick the car up that isn't apparent in documentation from third party rental websites. I was asked for passport & proof of address on the 3rd occasion (in addition to the documents I had been told to bring i.e. my driving license, check code & credit card) & the member of staff tried to blame it on the rental website. This just created a load of hassle; clearly if Easirent want to get custom through websites, it's Easirent's responsibility to ensure that the websites pass on the appropriate information to their customers. All in all, this is an appalling company. I've rented cars from plenty of companies around the world & never had so much hassle over what should be a very straightforward transaction. If you want to take advantage of their cheap prices, be very very careful. I'm not going to make the mistake a 4th time.