Easirent is not "easi" at all. I have rented cars from a number of companies and have to say that my experience with easirent was the worst. Yes, their prices to begin with, are very appealing, why pay higher rates when you can get cheaper rates for the same cars right? When I got to Stansted airport branch, I didn't feel very welcomed. I remember also telling my boyfriend how it just didn't feel right when I collected the car from there. All car companies ask you if you want to take out extra insurance with them. This company had several sheets when you said no to the first sheet, they took out a second one with filled in prices to decrease your excess. I felt very pushed and uneasy. However, I still said no to both. After me saying no, they put a deposit hold on your credit card for any damages to the car, which of course is normal. However I have never had to put a deposit hold for over £1250. So my card declined. The lady then said we would put it on two different cards, one for £126 and my credit card for £95. I saw that both payments weren't a hold but they got taken out of my accounts. I gave the car back, perfect condition and asked the guy when my money will go back on my card, to which he replied that it will take a few days. I waited 7 day (5 working days), and saw that only £95 got put back. I then phoned customer services who told me I have to wait up to 10 working days. So then I go again, waiting another week. After 10 working days I phoned customer services who told me that it was an insurance that I had taken out, if you can't provide a credit card that blocks over £1,250, then they will give you a “relax 100” insurance. I’ve been with another company before which had a high excess but if there are any damages they would then invoice you and you would have the option to pay with another card, they will still block a certain amount on the credit card but not as high as the excess that they would take. I was not told about the insurance when my credit card got declined, if I was I could have phoned up my bank. So, if you want to be spending more money then you originally expected then easirent is for you!!!! Also when speaking to customer service the second time, when I asked why I wasn’t explained this the day I picked up the car, the lady on the phone just stated that she did not know why this wasn't told to be as "she's not at that location but at head office", no apology or anything. Then when I said I’d like to make a formal complaint she just added, “you can by emailing us but they will just tell you the same thing I am now. It’s in your contract you signed”. Shall I add that they make you read the terms and conditions on a little screen. Insurance details, damage liability and owner liability sections come on the screen but charges are not shown from what I remember. You don’t get the copy of you rental agreement straight in your hand but it gets e-mailed to you. In England it is a requirement for rental companies to sell you rented cars with loss damage waivers. So I feel like I’ve had additional cost taken from me for insurance that I didn’t want. Really bad customer service!! Made me realise to not go for cheap but go for known companies!