WORST EVER EXPERIENCE!!! DO NOT BOOK with EASIRENT A company that failed to provide good customer service but decided to rip us off instead. We booked with easirent like so many do because of the cheap rate. However, once you return your car you pay double the amount that you would have paid with other vehicle companies. When we got back to the airport they magically found a scratch on the alloys and charged us 150£ for this. As we were running late for our flight and were in a rush we signed the documents and rushed to the terminal. 2 days later I got in touch with Easirent and asked them to send me a picture of the scratch so I could claim it back from my personal insurance. This happened in July. In August i began chasing them several times in the course of one week and was told the branch said they would send the pictures in the afternoon. 5 days later still no picture. I called again and asked to speak to a manager but was refused, being told the manager would not be able to help me either. I was then sent away on a last minute work trip, coming back 2 weeks later, still no pictures. So i just spoke to them again and they said they would look into it. After i kept nagging them for an hour i was told there simply was no picture even though a different member of staff had told me beforehand that the company was required to take pictures. I am now unable to get the 150£ back from my insurance and have received the worst customer service experience in my life!!!! Looking into previous reviews online, the scratch on the alloys seems to be an ongoing issue throughout the country with easirent and they seem to be finding those scratches very quick at 5 am in the morning the the dark, equipped with just a torch. This company is ripping their clients off and cheating the money out of rushed customers that have no time to argue. AVOID AT ALL COSTS!!!!