Rented a van from Easirent Manchester, returned and made to wait over an hour due to them unable to find the paperwork, days later i noticed a debit from my account for £37.50, when I enquired i was told it was a mileage excess fee for travelling more than 150 miles, knowing this was not possible as i travelled no more than 60 miles i challenged it to then be told "i have checked the reservation and it seems you travelled alot less than 150 miles we will refund you", a week has gone by and still no refund, if I didn't travel more than 150 miles and its noted on the reservation I didnt then why debit the funds anyway? its clear they were just trying their luck to make extra money, wonder how many others they have done this to and people haven't noticed! reported to my bank for unauthorised transaction and a chargeback case has now been opened and reported action fraud.