First of all, I booked through another website (argus hire), only to find out at the airport that I was actually dealing with Easirent, which had not been made clear. Upon collection they tried to sell me extortionate additional travel cover saying that the additional cover (above the rental price) I had purchased on the website (literally as part of the argus hire booking) was not the right one and that I should pay an additional 300 quid. For a 50 quid car hire! I said no. The car was fine for the time I had it, and the drop off wasn't a problem. Except afterwards, they wouldn't release my 1250 deposit back, and the customer services in my efforts to address this were absolutely shocking. First their customer services confirmed it had been released, was being processed and would be with me in 10 working days. When it wasn't, I called the branch directly, and they said this was an issue for the bank. When I called the bank, they said that the branch was completely wrong, and that Easirent are the ones who need to confirm this, otherwise it would take a full month to be released. I called back Easirent customer service, who not only said whoever gave me the first date was wrong, but that it had actually just been released, and would be another week. I went back to my bank who said this was again wrong, and all Easirent had to do was send them an email to confirm they no longer needed the deposit with a code the bank provided to me and it would be released within 24 hrs. Would you believe it, Easirent customer services refused to do this. Said this would be completely impossible, it was all automated, and they could not do this. As a result, I am still waiting on my deposit, probably the full month. So yeah, customer service, except if you want them to release your deposit when they say they will, or be consistent in the subsequent confirmations they provide you, or if you need them to send someone an email.