This place is cheap - and cheap for a reason. With a couple of exceptions the staff here are absolutely diabolical - any inkling of basic manners and common courtesy seems to have been completely lost on them. Case in point was one lad lying to me over the phone about the documentation needed to collect a car, resulting in me having a three-hour wasted round trip from South London, and causing havoc when I had to arrange for someone else to collect a colleague I was due to be picking up and taking to Gatwick that evening with car I was meant to be hiring - only narrowly avoiding missing her flight. Also, I'd advise anyone renting from Easirent using a credit card to contact their bank and ask for the "Continuous Payment Authority" they set up without telling you to be removed. If you don't they'll happily help themselves to money from your card whenever they feel like it.