The reason for this was that I could not produce two forms of ID with my address on dated up to 3 months ago. This info was requested and he said was clearly requested on the confirmation. (below) I showed him the confirmation I received, (below), which clearly states; LIST OF KEY INFORMATION/REQUIREMENTS FOR YOUR BOOKING: * A VALID (AND ORIGINAL) DRIVING LICENCE PER DRIVER * HIRERS WITH A GB LICENCE MUST PROVIDE DVLA CHECK CODE - CLICK HERE FOR MORE INFORMATION * RENTERS NOT ARRIVING THROUGH THE AIRPORT MUST BRING PROOF OF ADDRESS * A VALID PAYMENT CREDIT CARD I produced all of the above, Licence, DVLA Check Code, Boarding Pass for my flight an hour earlier and a Credit Card but was still refused, he then said, "everyone else goes downstairs and accesses a bank statement or similar, why don't you do that, if you can???" I then tried this and was told by a (helpful) member of the Hilton staff that the public computer cannot access financial websites for security reasons. I then went back upstairs and said this, which was shrugged off and was then asked "why, if you do live here, do you want to rent a car anyway, its a bit suspicious!" At this point I gave up, went back to the Airport, and had to pay £30.70 for a taxi to my initial destination and am currently without a vehicle in Bristol,