Apart from not getting the booked car and not even a proper car for weather circumstances: What about the 24/7 road assistence? Never have I felt so betrayed by a company. Left abandoned in the snow and freezing cold, with all accommodation options in the near area fully booked or closed, not being able to go anywhere anymore because we had been waiting on help for over 3,5 hours while it was first said we would have to wait for one hour. None of their problem. When road assistence finally came, we phoned Easirent again and they spoke for a while, but we only heard the instructions through the road assistence. Our car was taken and luckily we got the help from two friendly women who saw us freezing outside. We did exactly as told but the next day, when we could finally reach Easirent again, we were told we should have never left the car! It was still our problem and it was going to be even more so, as understood. We did not get a replacement and had to take two trains. Left alone no one ever bothered to ask if we were OK.