My bad experience with Easirent car hire started with having to take a public bus to the Easirent car hire branch in Gatwick which only goes approximately every 45 minutes. The bus driver charged us £3 each for the journey. No information was given as to which bus to take either and we were told afterwards that it was supposed to be free but we were not refunded. Our flight was delayed and hour an a half so when we arrived at the desk we were told that our car had been given away and would have to pay for an upgrade or wait 2 hours for another car to come in. Obviously I had no option but to accept. I was then given a car with a broken windscreen which I refused and eventually got another car which smelt of cigarette smoke. Later I realised I had also paid in advance for my original car I booked on line so Easirent was legally obligated to keep the car for me for the full duration despite my flight been late. It's pretty obvious Easirent are only concerned about increasing their low rental charges in whatever way they can when customers arrive at their desk. Stupidly this was the second time I rented a car through Easirent.......you'd think I would have learnt a lesson by now !!!