this was the most awful car hire experience i have ever had. the meet and greet didn't happen and we had to phone and hunt down the car taking us to the rental place. It was half an hour late and then we found out half my family had to wait at the airport as the car wasn't big enough to take us all. I found this unacceptable and the driver said to me "it is what it is" and gave u no choice if we wanted to pick up our hire car. i complained at the dept only to be told "its not our fault if the traffic is busy its school kicking out time what do you expect" so don't expect a nice meet and greet just be prepared to waste an hour hunting them down and getting to their depot. We were also given a car with a massive chunk out of a tyre which wasn't road worthy, then given a second car which was filthy and had the last persons rubbish in. We took out their insurance and on checking the vehicle before leaving we noted scratches on the alleys. We were told this was not an issue and not to worry. When we returned with the car we were then charged for the scratches on the alloys!!! we had to argue this and eventually they changed thier minds. My card was charged without my consent for £95 in case i bought the car back without fuel and it took 2 days and a telephone call before it was put back on. I was so concerned about being charged without my consent again i cancelled my credit card. So if you want an unreliable cowboy company who don't turn up to meet you, give you the run around and make you find them and who give you cars that are unroadworthy or filthy and who treat you like dirt then this is the company for you. Never ever again