They cancelled my booking as I arrive one hour late and pushed to upgrade to take extra money !! Read others reviews carefully !! The car door had a scratch; this was marked at check out. Upon returning the car they tried to charge me for a new door !!!!!!!!!!!! claiming another new scratch. When I refused to pay for a new door, they charged me >£300 for repair (of an old scratch) !!!!!!!!!!!!!!!!!!!!! . As others wrote They will find one excuse after another to either downgrade your service/car, increase the cost of your rental by forcing insurance or claim you have damaged the car. This seems to be standard practice and they should really be reported to trading standards. Their low rates are a real scam to trick. Hard to believe here we are in 2018 and companies like this are allowed to continue.