Avoid at all costs unless you like your eye wiped! Guy returned his loan car with a small score on a plastic wheel trim and informed us they charged him 175 quid! Prepaid the car hire and arrived at depot within their allocated timeslot, after declining their hard sell insurance, the employee then informed us that the car we prebooked was no longer available but could offer another vehicle at an additional 55 pounds per day! I this point I decided to call it a day and caught the bus. Took complaint up with head office, no interest to investigate and wouldn't refund payment. Absolutely horrendous experience. NEVER again.