I feel one star is being generous, AVOID! We never actually even got to take the car we had booked online due to ridiculous additional costs and addons and requirements. We have rented cars lot's of times and thought £200/300 as a block was standard practice, we was informed we would have to pay a deposit if £1,300 on a credit card - which I'm guessing would have been a nightmare to get back, plus was told we HAD to pay for their daily insurance - even though the online price included insurance. Our car was also not available and was told we would have to pay a small surcharge to change car, this was actually for what I would consider a worse car. Added to this the two forms of address, we did login into our online banking but was told this was not good enough. When we arrived to the "office", this was miles away from all the desks in the airport where all the other companies are and where the they store their cars in the car park one of the two employees were arguing with another customer. We left, went back to the airport paid quite a bit more as it was a there and then scenario but are extremely pleased we did.