The time scheduled for my pick up was 18:00; although I thought I had asked for 8:00 pm. However, I cannot say for certain whether this was my mistake. Nevertheless, I telephoned the rental company from the airplane when my flight landed, and that was within the window allotted for my car rental. I was told to go through customs, etc. and then call again. I went through customs, which took about an hour and then my luggage was lost, so I had to deal with that. Then I called the car company again, and they said they had given my car away and the cheapest car they had available for me was almost 20 times more expensive. Then I heard while I was there the person say the same thing was going to happen to five others that night! I think this might be a modus operandi. Needless to say I will never rent from this company again.