3 times we booked with easirent, but sadly we only got a car ONCE. First time myself and my husband booked with them (to hire our car from Edinburgh airport )a lovely young man called "Scot" dealt with us when we got there, and we had NO complaints whatsoever. HOWEVER! 2nd time was November 2017, we had EXACT same credit card and driving licence, arriving at exact same location etc..., but were told we couldn't get a car because we had to have a passport to prove our ID. After a heated debate, we ended up having to get taxi, bus and train up to Dundee .from Edinburgh. And arrived at our destination several hours late. 3rd (and final) time , we booked a seven seater from 19- 24th April 2018. As we had our son and family with us, I rang up head office in January or february , just to make sure if passport, drivers licence and credit card was everything that was needed, THIS time , I was told "YOU NEED A UK DRIVERS LICENCE AND A CREDIT CARD IN THE DRIVERS NAME" I asked " are you sure because I don't want a repetition of the what happened in November. " I was told AGAIN , uk licence and credit card. ........... different story when we (4 adults and 3 children ) arrived. A Very Rude young man said we couldn't get get the people carrier unless we could give them 2 utility bills with proof of address, this is the1st time we had been made aware of this. After Another Heated argument, with a very abnoxious attendant, who didn't seem to give a " hoot" that we had 3 very upset children, .. we, once again had to get taxis , busses and trains in order to reach our destination Dundee. I would strongly recommend that the man who 'served' us , needs a few lessons in manners and how to treat Paying customers. That's all I have say on the matter.