Very bad experience having hired a car with Easirent (Edinburgh) via Rental Cars .com. Unsure of the plane times I booked the car from 9.00am on the Monday through to 6pm on the Friday for the sum of £31.67 which transpires was "too good to be true". I failed to read the very small print on the contract which says you must ring ahead if you are not going to make the pick up time or Easirent can not guarantee that your car will not be available. My mistake was booking the car prior to the flights as my plane didn't land until 10.00 and not having read the small print the car was no longer available although I didn't appreciate this when arriving at the airport. . I had to ring them on landing and they did very willingly pick me up from the airport, transport me to their depot in the middle of an industrial site several miles away, take me through the booking in process and only at that point did they tell me that my car was no longer available. Again though they were very kind and offered me another car, they only had a higher spec car available so would have to charge me £75 for this and could not refund me the original £31.67 so my total cost was now £106.67. (incidentally had I been quick thinking enough I should have gone outside used my phone to make an internet booking as when I tried the following week it was offering me the same car for £17.85 for a same day pick up as opposed to £75) Being stuck in the middle of no where and now looking at arriving late for a pre-arranged meeting I had little choice to accept the car. They also then proceeded to try and convince me to take out their extra insurance cover as they felt that the cover I had previously purchased through an independent third party wouldn't be "worth the paper it was written on" One more surprise to come though - when presented with the car it was covered in dirt as they had a "water" problem so hadn't been able to clean it. I did make a formal complaint to Easirent who confirmed that I had agreed to the terms and conditions so they were within their rights - they also confirmed that they deem ONE MINUTE late as a "late pick up" so be warned!!! Easirent will no doubt point out that my complaint to the BVRLA was found in favour of Easirent but it all hinges on the small print so if you are still going to book through Easirent I suggest you ring them the day before and warn them you may be late! Its a shame I cant give them 0 stars, Rentalcars.com, have offered me an unspecified discount off my next booking due to the dirty car and aggressive attempt to sell me extra insurance - do they seriously think I want to book through them again !!! End of rant.