Same terrible and illegal sales practices experienced as per other comments below, regarding extremely aggressive and unrelenting sales staff trying to sell additional insurance. I had third party insurance and declined their insurance over 4 times, before telling the man to cancel my booking and went and hired through Enterprise. I'm a solicitor - some free, general advice, this kind of conduct is specifically prohibited under consumer protection legislation (The Consumer Protection from Unfair Trading Regulations). Complain direct to Easirent and if they don't refund your money make a claim with the Ombudsman. You can read about your rights here, specifically about; misleading conduct, unfair sales practices and aggressive sales tactics all of which are prohibited - you are likely entitled to a refund and potentially damages if you incur other costs: https://www.which.co.uk/consumer-rights/regulation/consumer-protection-from-unfair-trading-regulations-2008 This kind of behaviour shouldn't be tolerated by consumers, take the time to make a complaint and get your money back.