Don't go near them. I brought 2 different utility bills to prove my address, but Derek at Glasgow said my passport was still needed. He quickly reversed that decision, but I got the impression this was a ploy & he was trying to take advantage of me being stressed by this, so he could then sell me further insurance. Was told I would have to pay an extra £25/day for the 7 days, adding £175 to what was a £65 weekly cost, because my credit card only had £1000 limit! I'm so glad at this point I went next door to Enterprise, losing my deposit. They're a bunch of Ned, cowboys!!