AVOID this company. I travel once a month from Scotland to N. Ireland to visit my elderly mother who is in poor health. Each time I hire a car at Belfast International airport and all the rental companies I have used (Budget, Hertz, Firefly, Eurocar, Dooley) have been excellent. A week ago Friday I used Easirent for the first time. I appreciate there are good companies (all those I had used so far) bad companies (up to now none in the car rental sector) but this is the first time I’ve found any company that I’d actually describe as “Evil”. I booked through Money Supermarket/Economy bookings/ Easirent. The money supermarket website allows you to choose round hours only. As my plane was arriving at 10-30 (flight number included in the booking) I selected 10pm. The plane was on time and I called the Easirent number provided on arrival. The person who answered was very unclear (not a native English speaker) but after several repeats I worked out where I would be picked up. After a very long wait I was eventually picked up and transported to a very remote pick up site well away from the airport. The attendant on arrival went through the check in procedure. He added a hefty charge for late pick up, even though I arrived at the planes expected arrival time (the flight number was given at the time of booking). I told him I thought this was unfair and I intended to complain and asked for details of who to complain to. They weren’t supplied. He was clearly stressed out and became aggressive and frankly insulting. I am a very calm person, was polite, never raised my voice but told him I would also complain about how he had behaved. At this point he told me he was refusing to provide the car I had hired online and demanded that I leave the building. I again explained that I needed a car to get to my mother’s house 70 miles away, explained the particular circumstances with my ill mother (who was on the phone worrying), that I was willing to pay his “late fee” (though restated that I would complain in writing after the hire). I asked that he call his manager to resolve maters but he declined to do so saying that he was the manager. At this point he told me he would call the police if I didn’t leave. I suggested calling his manager would be a more positive solution but I would be very happy to speak to the police if he called them. He they called the police and after his third call they arrived several hours later. The two officers (who I’m sure had more important things to do on a Friday night) were extremely helpful. They drove me around all the local car rental companies (which unfortunately long since closed), asked permission from their superiors to drive me to my mother’s house (which unfortunately was declined due to other events they were needed for) and eventually took me to a taxi company who drove me to my destination for a fee of £75. Having landed at 10-30pm I got to my destination around 4am. So, a tale of two attitudes. The police service who were superb and I will be writing to the chief constable to say thank you, and Easirent who not just had bad service but were actively vindictive. I have recorded our discussions on my telephone should you require them.