The moment I walked into the door at Belfast I knew this was a terrible company. I booked through expedia and the rent was a good price ay £95 for 5 days. The booking in assistant tried to HARD SELL extra cover which I declined - he was not happy (they get 10% commission). They took £1250 deposit from my card and kept telling me that I would lose it all if there was a stone chip on return of the car. I knew from the booking-in experience that they would try and con something from my on return of the car, so of course I drive very carefully. When I returned they went to look at the car and said they could smell smoke and that they would take £250 from my £1250 deposit. I argued the fact, as it was pure lies, however I knew that trying to contest there and then was hopeless. It was so annoying I felt like physically wrecking their whole office. Today I raise a complaint on their system, however expect nothing but denial from their side therefore I will raise a small claims court case against them in 16 days time. 90% plus of their customers give them 1 star - this is not a car rental company this is a very evil band of opportunist crooks as quite clear. I will feed back on here the outcome of the small claims court case.