As a 51 year old professional person living in Ireland but regularly travelling to the UK, I have hired cars on numerous occasions. On 16/6/2018 I had to go to the UK due to a family illness. So at short notice I booked a car with Easirent from Liverpool Airport. I booked the car from 4pm and was told on the voucher to call a local Liverpool phone number on arrival. We arrived at 4.40 as the flight was slightly delayed. After collecting our bags I rang the number provided as they were to “meet and greet” at the airport. Not knowing where the company was based, I tried ringing them. It took approximately 50 minutes to get through to them (at one stage the call was answered by An operative from Easirent but she said she was in the Liver buildings and would put me through but again the call rang out). Eventually, my phone call was answered and I was given 2 options, a) they would pick me up for £3 or b) I could walk for 5 minutes to the office. To be fair, it was only 5 minutes (once we knew where it was). On arriving at the desk and waiting for another 20 minutes behind another customer (whilst the phone was continually ringing but not being answered), I was asked why I had only got there at 6pm. I explained that we couldn’t get through on the phone and didn’t know where they were based, only to be told that because we were so late, the “system” had taken the car and we had to take the higher model due to company policy. I have encountered this before with reputable hire companies and they give you the higher model free of charge. Not Easirent. For a hire that originally was costing €82 for 3 days. The higher model would that be an additional £90 ( originally I was asked for £180 extra). I asked for a lower model and was refused. I was told there was nothing else they could do “due to company policy”. Whilst waiting another customer called to say their flight would be delayed only to be given the exact same story that I had been given i.e. their “systems” had given the car away. This is a tiny office with hardly any cars so what they were saying was complete bullshit. I am not one to write reviews (and have never written one before) however, for anyone ever thinking of using Easirent - don’t. They are a completely Mickey Mouse company so pay a bit more and go with the reputable companies. I think I am fairly street smart but this feels like a complete scam and on speaking to a person in the “real” car hire companies (where we rebooked) was told this is a regular occurrence with Easirent