Except the fact, that it was the most expansive credit card disposal I had to spend (1.500€) the fact that we lost our mobile phone at the Manchester Easirent station is much worse. I immediatly called the Easirent staff on 3rd of June from the Manchester airport as soon as we realized we lost our mobile phone there. They found it at the ladies restroom and confirmed they will send it to Germany. After two weeks we still did not receive the mobile phone and I asked whats wrong. Answer was: yes we have the phone but did not know what to do with it. Easirent staff told me it would be best if I order a parcel service from Germany to pick up the phone. Okay so I ordered UPS to pick it up on 22th of June....pickup not successful. Next try 27th of June, no success. Meanwhile no more answers to my mails asking what went wrong with the pick up. Last try 30th June, also no access. So Easirent is not able to help a customer to get back a forgotten mobile device even if the customer organizes the transport from abroad. I now see that mobile phone as stolen by Easirent and have to open a case with the police.