AVOID! AVOID! AVOID! We had a totally abysmal experience with this company in Southampton. Made us pay extra insurance, made up that we had left a tiny scratch on the car (that was already there) and now going to take our deposit. First of all, I and three other mums with young children were left for around two hours in Southampton airport waiting for our husbands as the guy who drove them to Easirent locked himself out! They all then had to argue that they had already paid insurance. Despite being sure I had paid insurance when prebooking we were charged an extra £124. Today, when we dropped off our car every customer in the waiting area were shaking their heads, looking stressed and one woman was screaming hysterically and crying. Again lots of arguments about whether insurance had been prepaid. One man had returned quickly after hiring his car, to explain that he had found a mark on the car that wasn't noted on his document. No doubt they would have tried to blame this man and con him out of money for it if he had left it back later. They did this to us. They are now holding on to our £100 deposit 😢 Don't go near this company. They are complete crooks!