KEEP FAR AWAY FROM THESE DAMN MONEY THIEVES!!! Never made such a bad experience with a rental car company like this. I could write a long bad story, but here the negatives summarized: Long wait times to take the car from the branch office Manchester Airport. This was due to lengthy and insistent negotiations with each client about an additional insurance (1 out of 3 proposals) to reduce own risk. I said, I do not want any insurance, just my maximum risk of GBP 1250. That maximum risk was not just reserved on my credit card, but really booked-off. This deposit amount was not booked-off in GBP but directly in EUR, which is disadvantageous for me (lost EUR 60 for this). I did not get any receipt of the transactions (also a fuel deposit of GBP 95 was booked-off, which I got paid back soon after car return). I would not complain here in this forum, if I would get paid back that deposit of GBP 1250. On car return nothing was checked on the car and no papers were signed. They sent me away. When I was back in Germany I had a lengthy message exchange in their ticket system. This conversation was characterized by fobbing-off and ignorance. In the middle of this conversation they wrote that my deposit refund had been rejected for unknown reasons, of which I was not even informed. Today, after SEVEN WEEKS since the car return I have got my depost of GBP 1250 paid back on my credit card. KEEP FAR AWAY FROM THESE DAMN MONEY THIEVES!!!