NEVER EVER EVER book with Easirent! What a bunch of scammers! I booked a car and paid online. Called to say I was running 10 mins late for collection the next day and was casually told ‘there’s no vehicle’ ... ‘call customer services maybe they will send you to the airport’ ... (in what exactly? A flying effing saucer?!) I pushed and pushed and eventually they agreed to get the car for me but without so much as an apology! 2 hours late I collected the car, making me late for collecting my mum from the hospital - the whole reason I had hired the car in the first place! Was made to pay an additional £84 at collection because in my haste I’d forgotten the pin for my credit card (because I was running around stressed after the car wasn’t available!) They gave me the car with no petrol and after I questioned this was told ‘don’t worry it’s like for like, bring it back empty’ ... only to get home and realize they’ve charged me £95 fuel deposit. For what, exactly?!!!! The air in the empty tank??? I’d also even charged £324 and when I called to find out what that was made up of, no one had a clue!!! Returned the car 4 days later... Received refund of £95. After a letter to head office, a phone call to the branch, several emails and phone calls to customer services... I STILL don’t have a refund for the £240. (£324 minus £84).... it’s now 9 days since I returned the car. Staff are rude, patronizing and frankly couldn’t give a stuff about their customers. AVOID AVOID AVOID