I live in Spain and I came over to the UK on the 12th May 2018 for a visit, I originally planned to stay for 2 weeks, as I arrived late on the 12th, I arranged to pick up a hire car from Easirent Manchester Airport, on the 13th. The hire period was 13th to 26th May 2018. I did not take out their insurance as I had my own, however they held £1,250 on my credit card in case there was an issue with the car on returning it, I was happy for them to do this. During my visit, my son on the 18th May was rushed to hospital with a life threatening condition, called Guillain-Barre Syndrome. This was a traumatic time for the family. Because of this I had to extend my stay and prior to the hire period ending, I telephoned Easirent and extended the car hire to 31st May. My son was in hospital for nearly 3 weeks and I spent my time at the hospital with him as he needed constant help. Then when he came out his condition was such that he could not be left alone and I therefore had to extend my stay again. This meant that I needed to extend the hire period again, I contacted Easirent and was told that I would need to pay another £104 for an extra weeks hire. I explained the situation to the gentleman I spoke to, and I asked him if there was a cheaper way of doing this as it was costing me a fortune. He very kindly did me a deal whereby I returned the vehicle in my possession and picked up a new car for the period 31st May to 7th June and that this would cost £66. During the conversation I was asked about insurance and I told him I did not require insurance as I had my own insurance. He was happy with this and confirmed the details by email on the 30th May, he also took a deposit for the new car hire. On the 31st May I returned the original car and then I went to the reception at Manchester Airport's office to sort out the paperwork for the new vehicle. The gentleman I spoke to at the office, told me that he would have to block another £1,250 on my credit card for the new vehicle, I told him that was fine as there was funds available on my card. He then apparently went into the back room and spoke to the manager, he then informed me that his manager had stated that I could not have a car unless I took out their insurance. I was distraught, in tears and panicking as I needed to get back to the hospital. I therefore had no choice but to take the insurance out, otherwise I would have been stranded, with a seriously sick son in hospital. The costs then escalated to £273. I felt the staff bullied me while I was in a vulnerable position and that I was being held to ransom, this is not the way to do business. I had insurance, I should not have had to take out their insurance or be threatened by Easirent. I have put in a complaint, which has subsequently been closed by Easirent, without being informed of the outcome. I have left numerous messages for the manager at Manchester Airport to contact me and to date he has not spoken to me. Do not use this organisation!