Do not Rent from This Place! You have been Warned! I would give 0 stars or less for this location if possible. There's a reason why this place only averages 2 stars and I hope you don't ignore the ratings like I did and waste two hours at this horrendous place manned by rude thugs who try to coerce you into taking their numerous onerous policies to try to make up the cheaper prices they offer compared to most car rental companies like Europcar or Hertz. The company goes through what I would describe as a three step process to try to make up for the difference in price compared to other companies. 1. When we arrived at the location, we were initially spoken to nicely by a man at the counter who asked us for the usual details. He asked us if we wanted to take insurance on the car, and we replied that we had already booked full excess insurance through the agent Rentalcars.com. He proceeded to keep telling us that third parties insurers only pay out 27% of the time and we should take the company's insurance . We politely declined. He tried to scrutinise the existing policy we had taken and seemed disgruntled that he could not find any fault with it. 2. He then proceeded to ask us whether we wanted to take their fuel policy. The fuel policy of the company, which was not reflected on my online booking through rentalcars.com, is extremely onerous and while they do not force you to take the policy, makes it hard for you not to do so. One of the many onerous conditions attached to their fuel policy was a. Car must be refuelled within 5 miles of the return location. b. Car must be refuelled within 1 hour of the return. ( WHAT?) c. The company would take a deposit ( does not accept mastercard, electron, debit card), and if you choose not to take their fuel policy, their may be additional bank charges and interest which will be borne by you. d. Charges may be taken without notifying you. e. All the conditions attached to their fuel policy must be adhered to otherwise you may potentially lose your deposit. 3. After declining their insurance and fuel policies, he then proceeded to tell us that the car that we had booked was no longer available as they usually hold the car for two hours. As it was according to him (23rd of July 2018), the first day of their so called summer season the company could only hold the rental for one hour. As our flight was delayed he said that the company offered three options. We were either to wait 1 and a half hours ( potentially more) for our car to be available, top up additional £30+ pounds for a an estate wagon, or were offered a small Ford Fiesta which we could not obviously take as we had numerous luggages ( why I booked the bigger car in the first place). When we tried to explain that the flight was delayed and we wanted the car that we had originally booked, he simply shrugged off the matter and said it wasn't his problem. We were tired from a long flight and just simply wanted to get our car and move on but this guy started getting really threatening in his demeanour and we decided that we could not rent from this company that day. I have spoken to staff at Avis and Enterprise ( where I went after), who said these fuel policies were ridiculous and that the 23rd of July wasn't some so-called first day of summer. Of course, what you pay for is what you get in terms of service. Don't expect to get a similar level of service you get from higher end car rental brands. For one, I personally knew I paid a cheaper price and I didn't expect the same level of service. But I don't think that you deserve to be plagued with so many hidden costs and onerous policies that simply try to make up for the difference. Save yourself the hassle of the thuggery, rudeness by their staff and frustration while on vacation. I took the time to write such a lengthy review so you don't make the same mistake I do. You have been warned.